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Health care providers
Doctor's wrongs, patient's rights
Originally Published: March 18, 1994 ~ Last Updated / Reviewed on: January 28, 2005
 

Alice,

On a recent gynecological visit, I requested an HIV test. The doctor, a woman, responded with the question, "Why, too many New York nights?" I was shocked by her response, but, because I felt intimidated by her, I disregarded her remark. After I told her that I had never been tested and thought it was time, she looked at me and said, "I think you're okay." Needless to say, I did not get tested by her.

During my exam, a Pap smear, she put on her rubber gloves and then realized that she couldn't find an instrument. So she rummaged through the drawer, went to the door and turned the knob, requested something from the nurse, closed the door, and proceeded with the exam. She never changed her gloves. I was appalled, but never said anything. I don't know why, but she totally intimidated me — one of those women who seem to have all, brains, beauty family, wealth, etc.

My question to you is, do I report this woman? If so, to whom? It happened several months ago and it was outside of NY state. I appreciate any reply. Thank you.

—Intimidated by uniforms

 

Dear Intimidated by uniforms,

Alice agrees. It is difficult to be assertive with doctors. When you see a doctor, you are paying for a service, and ideally, at the moment, that doctor needs to act responsibly toward you. As difficult as it is, Alice encourages you to speak up. If after you speak up, the doctor is still unresponsive, Alice suggests you take your business and medical records elsewhere.

In terms of your recent experience, as a courtesy, you could inform the doctor of how you perceived her manner and delivery of services. You may write a letter or call the office, whichever is more comfortable for you.

If you get a negative response from her office, try contacting the American Medical Association by searching their website for state and county medical societies or by calling 202.789.7400.

Alice

P.S.:

The Precepts of the Patients' Bill of Rights Hold True for Any Doctor-Patient Relationship.

The patient has a right to:

  • Be treated fairly and openly in all matters, including sexual identity, race, gender, age, and socioeconomic status.
  • Considerate, respectful, and confidential care.
  • Obtain all information regarding his/her visit.
  • Receive information necessary to give informed consent prior to the start of any office procedure and/or treatment.
  • Refuse treatment and be informed of the medical consequences of his/her action.
  • Receive a copy of his/her medical records, consistent with the state statutes on this matter.

Adapted from Patients' Bill of Rights
New York State Hospital Code Law, New York State Department of Health --
varies by state and province

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